The AI opportunity in financial services

Banks, insurers and super funds across ANZ see the promise of AI, but scaling beyond pilots is tough. Customers want faster, more personalised services, while regulators demand stronger compliance, and costs keep climbing.

AI can help financial services do more with less: streamline operations, surface insights and deliver better experiences. The key is building on secure, trusted Microsoft platforms that keep up with change.

We help banks, insurers and super funds in ANZ use Microsoft AI to improve customer experience, strengthen risk management and compliance and drive operational efficiency, creating better outcomes for customers, employees and shareholders.

Improve customer experiences

Use AI to deliver faster, more personalised service across digital and in-person channels, strengthening customer trust and loyalty.

Unlock insights for decisions

Unify financial, risk and customer data with Microsoft Fabric and Power BI to give leaders real-time visibility into performance and emerging risks.

Empower employees

Reduce admin and improve productivity with Microsoft 365 Copilot and intelligent apps, freeing staff to focus on higher-value work and customer relationships.

Secure by design

Protect sensitive financial and customer data with Microsoft’s security, compliance and responsible AI frameworks, ensuring innovation is safe and trusted.

Revolutionising payment efficiency

We helped Indue quickly develop scalable landing zones and a robust API to launch their ‘Pay-To’ application in just two months, enabling them to move from idea to workload deployment in minutes, not days.

AI innovation for Financial Services

Efficient document analysis

Harness AI to analyse data from financial documents, enabling faster identification of key information, reducing errors and improving efficiency.

Advanced fraud detection

Leverage AI to detect and mitigate fraudulent activities in real time, ensuring secure transactions and robust protection against financial crime.

Strategic predictive analytics

Uncover valuable insights with AI to better anticipate customer behaviour, improve risk models and drive data-informed strategic decision-making.

Personalised financial services

Analyse customer data with AI to deliver tailored financial products and services to offer faster, more personalised experiences that enhance loyalty.

Enhanced productivity

Automate routine tasks and workflows with AI, empowering your teams to focus on higher value activities, boosting overall efficiency and productivity.

Success stories in financial services

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