GOVERNMENT
Arinco helps government agencies and public sector organisations across Australia and New Zealand use Microsoft AI to improve public services, strengthen decisions, increase workforce capacity and operate more efficiently.
We connect responsible AI governance with secure cloud platforms, trusted data, modern applications, workplace tools and security so agencies can move from experimentation into practical, scalable use.
Government agencies are being asked to improve services and respond to changing community needs while managing constrained resources, regulatory obligations, cyber risk and public expectations. Legacy systems, disconnected data and manual processes can make services harder to access and limit how quickly agencies can respond.
AI can improve service delivery, policy development, information access and workforce productivity. Scaling it responsibly requires secure platforms, governed data, clear accountability, human oversight and practical adoption support.
Improve public services by using AI, intelligent applications and automation to make information and support easier to access across digital and assisted channels.
Increase workforce capacity by reducing repetitive administration and helping employees find, review and use information more efficiently.
Support policy, planning and resource decisions by connecting trusted operational, financial and community data through Microsoft Fabric, analytics and AI.
Modernise ageing systems and processes through secure cloud platforms, connected applications and repeatable digital delivery practices.
Protect public information and maintain trust through strong identity, cybersecurity, data governance, responsible AI controls and human oversight.
Hear how Arinco works alongside government teams across ANZ to strengthen their Microsoft foundations, improve access to information and introduce AI-enabled services with security, governance and public trust built in.
The right opportunities depend on each agency’s purpose, communities, information holdings, operating environment and risk profile. Common use cases across local, state, federal and New Zealand government include:
Help people find information, understand requirements and complete common requests through accessible digital services, copilots and AI-enabled applications, with clear pathways to human support.
Help employees draft, review, summarise and retrieve information from policies, submissions, guidance and organisational knowledge while retaining human accountability for final decisions.
Classify, search and review large volumes of information to support regulatory processes, statutory information requests and records management with greater speed and consistency.
Connect operational, financial, workforce and community data to support forecasting, program evaluation, policy development and evidence-based allocation of public resources.
Use Microsoft 365 Copilot, agents and automated workflows to reduce manual administration, improve collaboration and give public sector employees more time for higher-value work.
Use connected data, analytics and AI to identify unusual activity, support investigations and help agencies direct attention towards emerging financial, operational and compliance risks.
New Zealand Treasury and its Corporate and Shared Services team worked with Arinco to improve how data and organisational knowledge were managed and accessed across partner agencies. Together, the teams developed Paerata, a secure generative AI capability supporting policy drafting, document quality and access to internal guidance. A Microsoft Fabric data platform also brought together structured information from multiple sources to support consistent analytics and future AI use cases.
The impact:
Arinco brings together the strategy, governance, platforms, data, applications, security and managed services needed to introduce AI across complex public sector environments.
Identify high-value AI opportunities, assess organisational readiness and establish the governance, operating model, human oversight and adoption pathways needed to progress responsibly.
RELATED CAPABILITIES
Establish secure Azure platforms, trusted data environments and identity and security controls that support digital services, analytics, applications and AI across government.
Build copilots, agents, intelligent applications and automated workflows that improve public services, information access and internal government processes.
Prepare identity, devices, collaboration tools and organisational practices for secure adoption of Microsoft 365 Copilot, workplace agents and AI-enabled ways of working.
RELATED CAPABILITIES
Maintain and evolve Microsoft environments through ongoing operational support, specialist expertise, security management and continuous optimisation.
RELATED CAPABILITIES
See how government organisations are using Microsoft cloud, data, security, workplace and AI capabilities to modernise services, improve productivity and strengthen public sector operations.
Government agencies can use AI to improve access to public services, process documents, support policy development, automate internal workflows, analyse data and help employees find organisational information. Use cases should be prioritised according to public value, feasibility, information sensitivity, risk and the need for human oversight.
Responsible AI adoption requires clear accountability, trusted data, strong identity and access controls, secure platforms, risk assessment and human oversight. Agencies also need processes for approving use cases, monitoring performance, managing information access and reviewing how AI-generated outputs inform decisions.
Scaling AI typically requires secure cloud platforms, governed data, connected applications, identity and cybersecurity controls, monitoring and clear operational ownership. Microsoft Azure, Microsoft Fabric, Microsoft 365 Copilot, Power Platform and Microsoft security technologies can support different parts of this environment.
Talk to Arinco about using Microsoft AI, cloud, data and security capabilities to improve public services, support government employees and deliver better outcomes while maintaining trust and control.
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