ENERGY, UTILITIES & RESOURCES

Use AI and data to improve critical operations

Arinco helps energy, utilities and resources organisations across Australia and New Zealand use Microsoft AI, data and cloud technologies to improve operational efficiency, strengthen resilience and support safer, more sustainable operations.

We connect secure platforms, trusted data, modern applications and workplace tools so organisations can modernise critical environments and introduce AI with the appropriate governance and controls.

Modernise critical operations while maintaining resilience

Energy, utilities and resources organisations are managing ageing infrastructure, complex operational environments, workforce constraints, cyber threats and increasing regulatory and sustainability requirements. Disconnected systems and data can make it harder to maintain assets, coordinate work and respond quickly to changing conditions.

AI, cloud and data technologies can improve visibility, automate repetitive processes and help teams make faster decisions. Progress depends on secure modern platforms, trusted data, connected systems and clear governance across operational and corporate environments.

How AI can create value across critical industries

Trusted to modernise critical environments

Hear how Arinco works alongside energy, utilities and resources teams to strengthen Microsoft foundations, connect information and improve operations securely.

Where energy, utilities and resources organisations are applying AI

The right opportunities depend on each organisation’s assets, operating model, data readiness and risk environment. Common use cases include:

Asset maintenance and performance

Analyse asset, maintenance and operational data to identify patterns, prioritise attention and support more proactive maintenance planning.

Use connected data, analytics and AI to understand demand, production, network conditions and resource requirements, supporting faster operational decisions.

Help employees access approved procedures, work instructions and organisational knowledge through copilots and agents, with escalation to specialists when judgement is required.

Extract, classify and process information from contracts, reports, work orders and other documents to reduce manual handling and improve consistency.

Help customers and communities find information, complete common requests and receive timely updates through connected digital services and AI-enabled support.

Bring together operational, energy and environmental data to improve reporting, identify trends and support emissions and sustainability initiatives.

IGO makes trusted operational knowledge easier to access

IGO worked with Arinco to develop Ask Igi, an AI-powered assistant that connects employees with approved policies, procedures and work instructions. Built with Azure AI Foundry and Azure AI Search, the solution provides citations, captures feedback and escalates questions to internal experts when human input is needed.

The impact:

Arinco’s capabilities for energy, utilities and resources

Arinco brings together the strategy, platforms, data, applications, security and managed services needed to modernise critical environments and scale AI responsibly.

Set direction and establish governance

Identify valuable AI opportunities, assess organisational readiness and establish the governance, operating model and adoption pathways needed to progress responsibly.

RELATED CAPABILITIES

Build secure cloud and data foundations

Create resilient Azure platforms, governed data environments and identity and security controls that support critical workloads, analytics, applications and AI.

Create intelligent services and workflows

Build copilots, agents, applications and automated workflows that improve knowledge access, operational processes and customer services.

Enable field and office teams to work effectively

Prepare identity, devices, collaboration tools and organisational practices for secure work across locations, including adoption of Microsoft 365 Copilot and workplace agents.

RELATED CAPABILITIES

Operate, optimise and improve

Maintain and evolve Microsoft environments through ongoing operational support, specialist expertise, security management and continuous optimisation.

RELATED CAPABILITIES

Energy & utilities customer stories

See how organisations are using Microsoft cloud, data, security, workplace and AI capabilities to improve resilience, workforce productivity and operational performance.

Frequently asked questions

How can AI be used in energy, utilities and resources?

Organisations can use AI to support asset maintenance, operational forecasting, knowledge access, field work, document processing, customer service and sustainability reporting. Use cases should be prioritised according to operational value, data availability, safety requirements and risk.

AI can analyse asset, sensor, maintenance and operational data to identify patterns and help teams prioritise inspections or maintenance. Reliable results depend on the quality of the underlying data, integration with existing systems and appropriate review by operational specialists.

Secure adoption requires strong identity and access controls, segmented architecture, data governance, monitoring and clear ownership across technology environments. Security requirements should reflect the sensitivity of each workload and the relationship between corporate and operational systems.

Scaling AI typically requires secure cloud platforms, governed data, connected applications, identity and cybersecurity controls, monitoring and clear operational ownership. Microsoft Azure, Microsoft Fabric, Microsoft 365 Copilot and Microsoft security technologies can support different parts of this environment.

Build what’s next for critical operations

Talk to Arinco about using Microsoft AI, data, cloud and security capabilities to improve operational performance, support your workforce and modernise securely.

Get started on the right path to cloud success today. Our Crew are standing by to answer your questions and get you up and running.