INTELLIGENT CO-OPS
Intelligent Co-Ops for Microsoft environments
Operate, optimise and evolve your Microsoft environment so cloud, data, applications, agents and intelligent systems keep improving after go-live. Intelligent Co-Ops combines proactive operations, specialist expertise and continuous improvement to deliver reliable, high-performing and secure platforms.
Traditional IT models cannot keep pace with AI-driven change
Modern cloud, data and AI platforms do not stop evolving once they are deployed. As environments grow, so do the demands on stability, security, cost and operational capacity.
With AI and technology moving faster than ever, most organisations cannot keep pace while also focusing on their core business. A more adaptive approach to managing modern environments helps teams maintain control while platforms continue to evolve.
What are modern managed services for Microsoft platforms?
Intelligent Co-Ops is Arinco’s modern managed services approach for Microsoft cloud environments. It combines proactive operations, specialist expertise and continuous improvement to deliver reliable, high-performing and secure platforms.
Delivered using DevOps-first practices, Intelligent Co-Ops manages environments through automation and repeatable deployment patterns aligned to ITIL-based service management. It can operate as a fully managed service or as a flexible extension of your internal team.
Why organisations choose Intelligent Co-Ops
Offload responsibility for the ongoing reliability, performance and maintenance of your Microsoft environment to a team of specialists.
Access additional architecture, engineering and platform expertise when your internal team needs more capability or capacity.
Improve platform performance, security and cost through proactive monitoring, optimisation and governance.
Continuously enhance your existing environment as your needs evolve.
Design and build new services and capabilities without needing to expand your internal team.
No lock-in contracts. Cancel with 30 days’ notice if you are not seeing value.
ITIL-based operational support across Microsoft platforms
Intelligent Co-Ops brings operational support and specialist expertise across the Microsoft environments that underpin modern applications, integration, data, AI and workplace services.
Azure
Platform services
Applications
App Services and integration
Modern workplace
Microsoft 365 (M365), including SharePoint, Microsoft Purview, Power Platform, Microsoft Teams and other M365 services
Identity
Microsoft Entra ID, Azure AD B2C and Entra External ID and Entra External ID
DevOps
Azure DevOps and GitHub
Data and AI
Microsoft Fabric, Azure Databricks, Synapse and Azure Data Factory
Trusted to keep Microsoft environments performing
Hear how Arinco works alongside customer teams to resolve operational issues, adapt to changing priorities and continuously improve their Microsoft environments.
Engagement modules: Choose the level of operational responsibility that suits your team
Intelligent Co-Ops offers two engagement modules. Both use a monthly model with an assigned Customer Success Manager, reporting and structured planning.
Managed Service
Arinco takes responsibility for day-to-day platform operations, providing comprehensive management, monitoring and proactive support to maintain and continuously enhance your environment. The service is built on ITIL-based processes and backed by SLAs.
Best for organisations wanting full operational support.
Flexible Retainer
Retain ownership of your platform while accessing an regular budget of monthly hours for advisory support, service requests, build, enhancements and specialist expertise when needed.
Best for teams that run their platform but need access to technical expertise and/or additional capacity.
Extend your Intelligent Co-Ops engagement with optional add-ons
Enhance and Modernise
Add capacity for build, enhancements and improvements. Provides easy-to-utilise budget for activities outside of the managed service scope.
Available for Managed Service.
After-hours support
Add 24x7 response for major incidents.
Available for Managed Service.
Azure Cloud Solution Provider
Bring Azure billing and licensing through Arinco, with access to Microsoft support.
Available for Managed Service and Flexible Retainer.
Intelligent Co-Ops in action
See how organisations are using managed services and flexible specialist support to strengthen operations, optimise performance and keep Microsoft platforms and intelligent systems evolving after go-live.
Frequently asked questions
What are managed services for Microsoft platforms?
Managed services provide ongoing operational support for Microsoft environments after deployment. Arinco’s Intelligent Co-Ops combines proactive operations, specialist expertise, automation and continuous improvement to help keep platforms reliable, high-performing and secure.
What is the difference between a Managed Service and a Flexible Retainer?
Managed Service gives Arinco responsibility for day-to-day platform operations with SLA-backed support. Flexible Retainer gives customer teams an agreed monthly allocation of specialist capacity while they retain ownership of the platform.
Which Microsoft platforms can a managed services partner support?
Arinco’s Intelligent Co-Ops supports Azure services, applications and integrations, Microsoft 365, Microsoft Entra identity services, Azure DevOps, GitHub, Microsoft Fabric and Azure Databricks.
How do DevOps and ITIL work together in managed services?
Arinco uses DevOps-first practices, automation and repeatable code-based deployment patterns to manage technical change consistently. ITIL-based service management provides structured processes such as operational support (problem, incident, alert, event), release and change management, governance, reporting and escalation.
Is 24x7 support available for major incidents?
After-hours 24×7 response for major incidents is available as an optional add-on to the Managed Service module.
What is an Azure Cloud Solution Provider?
An Azure Cloud Solution Provider offers a streamlined way to purchase and manage Azure. Arinco’s CSP offering combines Azure billing, consumption visibility, access to Arinco expertise and escalation to Microsoft support where required.
Can managed cloud services be delivered locally in Australia and New Zealand?
Yes. Managed cloud services can be delivered by local teams rather than through an offshore delivery model. Arinco’s Intelligent Co-Ops is delivered by our Australia and New Zealand-based team, giving customers direct access to local cloud, platform, engineering and operations specialists, with closer collaboration and time-zone alignment.
Keep your Microsoft environment improving after go-live
Talk to Arinco about the level of operational support, specialist capacity and Azure commercial support that fits your environment and internal team.