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Arinco helps retailers across Australia and New Zealand use Microsoft AI to improve shopping experiences, connect data, support retail teams and run more efficiently.
We bring together secure cloud platforms, trusted retail data, modern applications, workplace tools and governance so AI can move from isolated use cases into everyday retail operations.
Retailers are balancing changing customer expectations, margin pressure, complex supply chains, fragmented data, legacy technology and growing cyber risk. AI can help improve customer service, workforce productivity and operational decisions when it is connected to trusted data and governed business processes.
Arinco works with retail teams to modernise the Microsoft foundations behind digital and physical channels, then introduce AI, agents and intelligent applications around practical customer and operational needs.
Create connected shopping experiences by using AI, customer data and intelligent applications to make product discovery, service and digital interactions more relevant and convenient.
Improve merchandising and inventory decisions by connecting sales, product, customer and operational data to provide faster insights into demand, availability and performance.
Support retail teams with copilots, agents and workplace tools that help people find information, complete routine tasks and respond to customers more efficiently.
Strengthen operational resilience through secure cloud platforms, modern applications, automation and monitoring that support stores, digital channels and critical retail systems.
Hear how Arinco works alongside retailers to modernise critical systems, connect data and create secure digital foundations for customer experiences, operations and AI.
The right use cases depend on each retailer’s customers, channels, data readiness and operating environment. Common opportunities across store and digital operations include:
Help customers find products, compare options, check order information and complete common requests through AI assistants, agents and connected digital experiences.
Use trusted customer and product data to support tailored recommendations and create product, marketing and campaign content with appropriate review and approval.
Help retail teams quickly find product, inventory, policy and operational information while reducing time spent searching across disconnected systems.
Apply analytics and AI to sales, inventory and operational data to identify patterns, forecast demand and support more informed replenishment and merchandising decisions.
Automate repetitive processes and connect information across stores, ecommerce, customer service and corporate functions to improve visibility and reduce manual effort.
JB Hi-Fi worked with Arinco to modernise the SQL environment underpinning point-of-sale, reporting and logistics across Australia and New Zealand. A staged migration to Azure SQL Managed Instance strengthened security, monitoring and scalability while protecting continuity across store and online operations.
The impact:
Arinco brings together the strategy, platforms, data, applications, security and managed services retailers need to connect experiences, improve operations and adopt AI at scale.
Identify high-value AI opportunities, assess readiness and establish the governance, operating model and adoption pathways needed to scale AI across retail operations.
RELATED CAPABILITIES
Create secure Azure platforms and trusted data environments that connect customer, product, sales and operational information across retail systems.
Build agents, applications and automated workflows that improve customer interactions, digital channels, store operations and internal processes.
Prepare identity, devices, collaboration tools and organisational practices for secure adoption of Microsoft 365 Copilot, workplace agents and AI-enabled ways of working.
RELATED CAPABILITIES
Maintain and evolve retail technology environments through ongoing operational support, specialist expertise, security management and continuous optimisation.
RELATED CAPABILITIES
See how retailers are using Microsoft cloud, data, applications, security and managed services to improve customer experiences, modernise critical systems and strengthen operations.
Retailers can use AI to improve product discovery, personalise customer interactions, support store teams, create content, forecast demand, optimise inventory and automate operational processes. Use cases should be prioritised according to business value, data readiness, customer impact and risk.
AI in retail depends on accessible, trusted and governed data across systems such as point of sale, ecommerce, inventory, customer service, loyalty and supply chain platforms. A modern data foundation helps connect this information, improve its quality and make it available for analytics, applications and AI.
Secure retail AI adoption requires strong identity and access controls, data governance, application security, monitoring and clear human oversight. Retailers also need processes for reviewing use cases, protecting customer information and managing how AI-generated outputs are used.
Talk to Arinco about using Microsoft AI, data, cloud and application capabilities to improve retail experiences, support your people and run more connected operations.
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