FINANCIAL SERVICES
Arinco helps banks, insurers, superannuation funds and payment providers across Australia and New Zealand use Microsoft AI to improve customer experiences, support better decisions, increase productivity and manage risk.
We connect secure cloud platforms, trusted data, modern applications, workplace tools and governance so AI can move from pilots into everyday operations.
Financial services organisations are balancing rising customer expectations, regulatory obligations, cyber risk, legacy technology and pressure to control costs. AI can help streamline operations, improve service and support better decisions, provided it is built on secure platforms, trusted data and clear governance.
Arinco works with financial services teams to identify practical opportunities, strengthen the foundations AI depends on and introduce copilots, agents and intelligent applications with the appropriate controls.
Improve customer experiences by using AI, intelligent applications and automation to provide faster, more personalised service with appropriate human oversight.
Strengthen decisions with trusted data by connecting financial, customer, operational and risk information through Microsoft Fabric and Power BI.
Increase employee capacity by reducing repetitive administration with Microsoft 365 Copilot, agents and intelligent workflows.
Support security, resilience and compliance through strong identity, security, data governance and responsible AI controls.
Hear how Arinco works alongside financial services teams to modernise securely, strengthen their Microsoft foundations and turn AI opportunities into practical outcomes.
The right use cases depend on each organisation’s customers, risk profile, data readiness and operating environment. Common opportunities across banking, insurance, superannuation and payments include:
Help customers find information, complete common requests and receive more relevant support through copilots, agents and AI-enabled digital experiences.
Extract, classify and summarise information from financial documents to reduce manual handling and help teams review information more efficiently.
Use connected data, analytics and AI to identify unusual activity, support investigations and help risk teams prioritise emerging issues. Use connected data, analytics and AI to identify unusual activity, support investigations and help risk teams prioritise emerging issues.
Automate repetitive workflows across customer onboarding, lending, claims, payments, compliance and internal operations, with controls and escalation points built in.
Apply analytics and AI to help teams understand customer behaviour, operational performance and business risk, supporting more informed planning and decisions.
Brighter Super worked with Arinco to optimise its Azure Databricks data platform and introduce a reusable data ingestion framework. The work created a more scalable, maintainable foundation for onboarding new data sources and supporting future growth. Brighter Super worked with Arinco to optimise its Azure Databricks data platform and introduce a reusable data ingestion framework. The work created a more scalable, maintainable foundation for onboarding new data sources and supporting future growth.
The impact:
Arinco brings together the strategy, platforms, data, applications, security and managed services needed to adopt AI across complex financial services environments.
Identify high-value AI opportunities, assess organisational readiness and establish the governance, operating model and adoption pathways needed to scale responsibly.
RELATED CAPABILITIES
Create secure Azure platforms and trusted data environments that connect information, support regulatory controls and provide the foundations for analytics, applications and AI.
Build copilots, agents, applications and automated workflows that improve customer interactions, employee experiences and operational processes.
Prepare identity, devices, collaboration tools and organisational practices for secure adoption of Microsoft 365 Copilot, workplace agents and AI-enabled ways of working.
RELATED CAPABILITIES
Maintain and evolve Microsoft environments through ongoing operational support, specialist expertise, security management and continuous optimisation.
RELATED CAPABILITIES
See how financial services organisations are using Microsoft cloud, data, security, workplace and AI capabilities to improve customer service, employee productivity, operational efficiency and control.
Financial services organisations can use AI to improve customer service, process documents, automate workflows, support fraud and risk investigations, personalise experiences and help employees find and use information. Use cases should be prioritised according to business value, data readiness, risk and governance requirements.
Secure AI adoption requires trusted data, strong identity and access controls, appropriate platform security, clear governance and human oversight. Organisations also need processes for assessing use cases, managing risk, monitoring performance and reviewing how AI-generated outputs are used.
Scaling AI typically requires secure cloud platforms, governed data, connected applications, identity and security controls, monitoring and clear operational ownership. Microsoft Azure, Microsoft Fabric, Power BI, Microsoft 365 Copilot and Microsoft security technologies can support different parts of this environment.
Talk to Arinco about using Microsoft AI, data, cloud and security capabilities to improve customer, employee and business outcomes while maintaining trust and control.
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